Shipping Policy – Supansa Foods Trading

At Supansa Foods Trading, we are committed to providing reliable and efficient global shipping services for all our products. As a trusted supplier of agricultural goods and food items based in Thailand, we ensure that every shipment meets high standards of quality, safety, and punctuality.

Shipping Destinations
We ship worldwide to all major ports and destinations. Whether you are located in Asia, the Middle East, Europe, Africa, North America, or South America, we can arrange safe delivery of your order.

Shipping Methods
We offer various international shipping options depending on the nature of the product and the buyer’s requirements:

  • Sea Freight – Ideal for bulk and container shipments (FCL/LCL).

  • Air Freight – Suitable for urgent and lightweight consignments.

  • Courier and Express Services – Available for smaller sample orders and documentation.

The method used will be clearly stated in the Proforma Invoice or Sales Agreement.

Shipping Terms
Our shipments are arranged under internationally recognized Incoterms, including:

  • FOB (Free On Board)

  • CIF (Cost, Insurance, and Freight)

  • EXW (Ex Works)

  • DAP (Delivered At Place)

  • CFR (Cost and Freight)

The shipping term for each order will be mutually agreed upon and documented during the order confirmation process.

Shipping Timeline
Shipping time depends on the product, quantity, and destination. Typical delivery timelines are:

  • Asia: 7–15 business days

  • Europe: 15–25 business days

  • Africa/Middle East: 15–25 business days

  • North/South America: 20–35 business days

Final dispatch timelines will be confirmed after receipt of full payment.

Shipping Documentation
All shipments are accompanied by the following standard documents:

  • Commercial Invoice

  • Packing List

  • Bill of Lading or Airway Bill

  • Certificate of Origin (if required)

  • Phytosanitary or Health Certificates (for agricultural/food items)

  • Any additional documentation as requested by the buyer or required by import authorities.

Tracking and Notification
Once your shipment is dispatched, we will provide the tracking number, shipping documents, and regular updates via email or your preferred communication method.

Customs and Import Duties
The buyer is responsible for handling all customs clearance procedures and paying any applicable import taxes, duties, or government charges unless otherwise stated in the agreement.

Shipping Insurance
All CIF shipments include standard cargo insurance. Additional insurance coverage can be arranged upon request and at the buyer’s expense.

Shipping Delays
While we strive to deliver on time, delays due to customs clearance, port congestion, natural disasters, or political unrest are beyond our control. We will notify you immediately if any such situation arises.

Damaged or Lost Shipments
In case of damage or loss during transit:

  • Please notify us and the shipping carrier immediately.

  • Provide photographic evidence and a report within 48 hours of receipt.

  • We will investigate and assist with insurance claims or arrange for replacement if applicable.

Contact Information
For shipping inquiries, logistics coordination, or to follow up on your order, please contact:

Supansa Foods Trading
📍 205/9 หมู่ 9 ตำบล โพธิ์ชัย, อ.เมือง, เมือง, Nong Khai 43000, Thailand
📞 +66 96973 2042
📧 info@supansafoodstrading.com

Your satisfaction and product safety are our priorities. Supansa Foods Trading ensures that every shipment is handled with care, professionalism, and transparency.