What are your accepted payment methods?
We accept payment exclusively through bank transfer to our official company bank account. This ensures a secure and traceable transaction for both parties. We do not accept credit cards, PayPal, Western Union, or any form of cash payment.
When will I receive your bank account details?
Our official bank account details will be provided only after your order has been confirmed and an invoice has been issued. This policy is in place to maintain security and to ensure that all orders are processed systematically.
Can I pay in installments?
We typically require full payment in advance prior to shipment. However, for bulk or repeat orders, installment options or payment schedules may be discussed and arranged on a case-by-case basis under a formal agreement.
How soon will my order be shipped after payment is made?
Once we receive and confirm your payment, your order will be prepared and dispatched based on product availability and the agreed shipping schedule. Most standard orders are shipped within 3 to 10 business days after payment confirmation, depending on product type and volume.
What shipping methods do you offer?
We offer multiple international shipping options based on the nature of the product and the buyer’s location. These include sea freight, air freight, and land transport, depending on feasibility. Cold chain logistics are available for perishable items such as fruits, vegetables, and seafood.
Can you handle customs clearance and export documentation?
Yes, we handle all necessary export documentation including commercial invoices, packing lists, certificates of origin, phytosanitary certificates, and health certificates where required. We also assist with customs procedures to ensure a smooth clearance process at the destination port.
Who pays for shipping and customs duties?
Shipping terms are discussed and agreed upon during the quotation stage. We typically offer FOB, CIF, or EXW terms, depending on the buyer’s preference. Customs duties, import taxes, and other charges at the destination are generally the responsibility of the buyer unless otherwise agreed.
Can I track my shipment?
Yes. Once your goods are shipped, we provide tracking details and shipping documents to help you monitor the delivery progress. For sea freight, we also provide the Bill of Lading and expected arrival date at the destination port.
Do you offer insurance for shipments?
Insurance is available upon request and can be included in the shipping cost. We highly recommend insuring high-value or perishable shipments for added security and peace of mind during transit.
What should I do if there is a delay in shipment or payment processing?
If you experience any delays or issues, please contact us immediately at info@supansafoodstrading.com or call +66 96973 2042. Our team is available to provide updates, solutions, and assistance to ensure your order is fulfilled efficiently.
At Supansa Foods Trading, we are committed to transparent and secure transactions, timely deliveries, and long-term partnerships.